Delivery, Shipping, Cancellation, Return and Refund policy 

Please refer to our delivery, shipping, cancellation, return and refund policy below:  Dispatch time: We dispatch Domestic Orders within 48 working hours of order placement. Delivery time: Domestic orders take up to five working days to deliver after despatch in a usual scenario. However, in North-East states and Jammu and Kashmir, it may take up to 14 working days. The customer will receive an email update once the courier is shipped. Due to the present scenario of COVID, courier companies are experiencing frequent changes in flight schedules. Hence, we suggest customers consider that there might be a delay in shipment due to factors beyond our control. Cancelling orderDomestic orders can be cancelled at any time before despatch by sending us an email at zipwood.in@gmail.com . However, if the order is already shipped, we can not cancel the order. In that case, the customer will have to refuse to accept the delivery of the shipment, and then our courier partner will cancel the order. Once the order is shipped, it is impossible to cancel the order. The customer will have to accept the parcel as we do not have any provision to return the order.  Refund of a cancelled order: There is no case of refund for cancelled COD orders for domestic orders since the customer made no payment. However, if the customer had placed a pre-paid order, we refund 100% amount to the same account/card via NEFT used to make the payment within 7 to 10 working days of cancellation. Return of product: For domestic orders, in an improbable event, that customer has received a damaged product or is not happy with the purchase, the customer can return the product. However, the shipping charges will not be refunded. To avoid any unforeseen issue for our customer, we double-check the products before despatch and make sure it meets our quality standard. Return process for domestic order: The customer must initiate a return request within seven days of receiving the parcel. The product must be in an unused and undamaged condition with the sticker intact and the original invoice. Under no circumstances we will accept a return request after seven days. Products bought at discounted prices are not eligible for return. To initiate a return, send us an email at zipwood.in@gmail.com or call/text/wsap us at 9956108275 and quote your order ID and return reason. Our team will get in touch within two working days and share the return details.In case of damaged products, kindly share the image/video highlighting the damaged area. You can courier the parcel to us as per the return details shared with you. If you want us to pick up the parcel, a token reverse shipping fee will be charged and is settle from the refund amount except in case of a damaged product. It generally takes 3-4 working days for our courier partners to initiate the reverse pick up. If the PINCODE is not serviceable for reverse pick up, the customer will have to ship the product back to us.Once we receive your returned parcel and on satisfactory inspection of the same, our team will contact you to initiate the refund process. Shipping & COD charges, if applied, will only be refunded in case of the damaged product return. In a pre-paid order, we only refund the same account/card via NEFT used to make the payment within 7-10 working days. The customer will need to email us bank details from the same email id used while placing the COD orders. Sharing bank details is a must to receive a COD refund.  Please feel free to contact us at zipwood.in@gmail.com for any further assistance.